Online Dispute Resolution
Introduction of Online Dispute Resolution Portal by SEBI
SEBI vide circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 on July 31, 2023 has introduced a common Online Dispute Resolution (“ODR”) mechanism to facilitate online resolution of all kinds of disputes arising in the Indian securities market. The ODR Portal (https://smartodr.in/login) allows investors with additional mechanism to resolve the grievances in the following manner:
- Level 1 – Raise with Link Intime India Private Limited [Registrar and Transfer Agent (“RTA”)]/ Company:
Initially, all grievances/ disputes/ complaints against the Company are required to be directly lodged with the RTA/ the Company.
Shareholders may lodge the same by sending an email to rnt.hel[email protected] or by sending physical correspondence at:
Link Intime India Private Limited
Unit: Sun Pharmaceutical Industries Limited
C-101, 247 Park,
L B S Marg, Vikhroli (West).
- Level 2 – SEBI SCORES:
Grievances/ disputes/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company/ RTA, then a complaint may be raised on SEBI Complaints Redress System (“SCORES”) which can be accessed at https://www.scores.gov.in.
- Level 3 – ODR Platform:
In case the shareholder is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal within the applicable timeframe under law.
- Important Notes:
- This is to clarify that the shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through SCORES Portal (i.e. From Level 1 to Level 3), if the grievance lodged with the Company is not resolved satisfactorily.
- It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint/ dispute is not pending before any arbitral process, court, tribunal or consumer forum or if the same is non-arbitrable under Indian law.
- There is no fee for registration of complaints/ disputes on the ODR Portal. However, the process of conciliation / arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor/ listed entity/ its RTA (as the case may be).