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Online Dispute Resolution

For any complaints or grievances, Investors can contact at

  • Level 1 – Raise with Link Intime India Private Limited [Registrar and Transfer Agent (“RTA”)]/ Company:Initially, all grievances/ disputes/ complaints against the Company are required to be directly lodged with the RTA/ the Company.
    Shareholders may lodge the same on the portal: https://swayam.linkintime.co.in or by sending an email to [email protected] or by sending physical correspondence at:
    Link Intime India Private Limited
    Unit: Sun Pharmaceutical Industries Limited
    C-101, 247 Park,
    L B S Marg, Vikhroli (West),
    Mumbai-400083
  • Level 2 – SEBI SCORES: Grievances/ disputes/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company/ RTA, then a complaint may be raised on SEBI Complaint Redressal System (“SCORES”), which can be accessed at https://scores.sebi.gov.in Process flow of Complaint Redressal Mechanism by SEBI : Click here for SEBI Circular – Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform
  • Level 3 – ODR Platform:
    In case the shareholder is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal, which can be accessed at: https://smartodr.in/login
    Click here for SEBI Master Circular for Online Dispute Resolution

 

  • Important Notes:
  1. This is to clarify that the shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through SCORES Portal (i.e. From Level 1 to Level 3), if the grievance lodged with the Company is not resolved satisfactorily.
  2. It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint/ dispute is not pending before any arbitral process, court, tribunal or consumer forum or if the same is non-arbitrable under Indian law.
  3. There is no fee for registration of complaints/ disputes on the ODR Portal. However, the process of conciliation / arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor/ listed entity/ its RTA (as the case may be).
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