Privacy Policy
EFFECTIVE DATE: FEBRUARY 2026
This privacy policy (the “Privacy Policy”) describes how Sun Pharma Canada Inc. (“Sun Pharma,” “we,” or “us”) collects, uses, stores, and discloses Personal Information (defined below), including Personal Information gathered through this website and other Sun Pharma digital platforms (the “Sites”), Sun Pharma studies, products, and services (collectively with the Sites, the “Services”). “Personal Information” means information that relates to a natural person and directly or indirectly allows that person to be identified.
This Privacy Policy is incorporated into, and is subject to, the Terms and Conditions. By visiting the Sites or using the Services, you accept and consent to the collection, use, and disclosure of the Personal Information described in this Privacy Policy and the Terms and Conditions.
If you have any questions or comments regarding our Privacy Policy, please contact our Privacy Officer at [email protected].
What Types Of Personal Information Do We Collect?
We collect Personal Information regarding our customers (e.g., patients and health care professionals), prospective customers, vendors and business partners, Site visitors, employees, and job applicants. The types of Personal Information we may collect depend on the nature of our relationship with you and the requirements of applicable law. We endeavor to collect only adequate information that is relevant and necessary for the specific, explicit and legitimate purposes of processing that are identified herein, or at or before the time of collection. The table below sets out the different categories of Personal Information that we may collect.
| Category of Personal Information | Example Data Elements | Category of Individuals About Whom Processed |
|---|---|---|
| Contact Information |
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| Unique IDs |
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| Professional Information |
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| Health Information |
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| Financial Information |
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| Transaction/Interaction Information |
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| Demographic Information and Interests |
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| Site Activity Information |
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How do we collect your personal information?
We may collect your Personal Information by any of the following methods:
- Personal Information that you voluntarily provide us or our service providers when:
- you visit the Sites (for example, by filling out forms or data fields);
- you purchase our products or otherwise use our Services;
- you correspond with us, or when you provide information directly to us;
- you attend our events or sign up to receive information from us;
How do we use personal information?
We may use your Personal Information for a variety of purposes.These may include:
- To respond to your contact inquiries.
- To provide you with Services you have requested and/or customer support.
- To communicate with you about Services that may be of interest to you, if you have consented to receive such communications from us.
- To develop and improve our Services.
- To enforce our Terms and Conditions, prevent or respond to fraud, and fulfill legal obligations, such as responding to court orders, subpoenas, or government requests.
- For current and prospective vendors and business partners: To conduct due diligence prior to entering into a contract with you.
- For health care professionals: To report information concerning our relationships with health care professionals, in accordance with legal requirements and industry standards.
- For job applicants: To process your application for employment, including administration of the recruitment process and evaluation of your candidacy.
By using the Sites or Services, or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and any administrative issues. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Sites or sending an email to you. You may have a legal right to receive this notice in writing, in which case it will be communicated to you in this manner, if applicable. If you have any questions or concerns, please notify us at [email protected].
We may combine or aggregate any Personal Information we collect for any of the above purposes. We may also anonymize your Personal Information in such a way that you may not reasonably be re-identified by us or any other organization and may use such anonymized information for any lawful purpose.
How do we share information?
We may share your Personal Information for the purposes described in this Privacy Policy, including:
- We may share your Personal Information with other corporate affiliates of Sun Pharma for the functions and activities described above in relation to the purposes for which we collect your Personal Information.
- We may disclose your Personal Information to our service providers and other third parties who process your information to provide services to us or you, including, without limitation, market research; fraud protection; data analysis; email management; and customer service. These service providers and third parties are contractually obligated to maintain the confidentiality of your Personal Information and to use it only for purposes of carrying out the business of Sun Pharma. These service providers and other third parties can be classified in the following categories:
- Distributors, which we use to deliver our products;
- Marketing partners, which we use to send you promotional communications;
- IT service providers, such as our data hosting provider and companies we employ to manage our Sites and to provide Site-related services and/or to assist us in analyzing how our Sites are used; and
- Other service providers that we may engage to provide services to us or on our behalf.
- We may disclose your Personal Information to any law enforcement agency, court, regulator, government authority, or other third party where we believe this is necessary to comply with a legal or regulatory obligation, in order to enforce our Terms and Conditions, or otherwise to protect our rights/property or the rights/property of any third party.
- We may disclose your Personal Information when required while negotiating or in relation to a change of corporate control, such as a restructuring or sale of assets. In these circumstances, your Personal Information may be shared with actual or prospective purchasers. We will obtain written assurances that your Personal Information will be protected appropriately in these circumstances.
- We may share Personal Information with third parties, including, but not limited to, advisors, advertisers, analytics providers, and investors, for the purpose of conducting our business.
We reserve the right to disclose to third parties anonymized information for any lawful purpose.
Sun Pharma, our service providers and other third parties to whom we may disclose Personal Information under this Privacy Policy may perform activities outside of Canada, and outside the province of Quebec. Any Personal Information that is collected, used or disclosed in countries outside of Canada may be subject to the laws of those countries (e.g. where a third party service provider operates internationally). As a result, Personal Information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement officials in countries outside of Canada.
Security
Sun Pharma cares about the security and confidentiality of your Personal Information. We seek to maintain commercially reasonable administrative, technical, and physical security, collection, storage, and processing measures to protect against the loss or theft, and unauthorized access, alteration, copying, use, disclosure, or destruction of the Personal Information you submit to us, the whole in a manner that is appropriate in relation to the sensitivity of your Personal Information that we collected. However, no website is completely secure, error-free, or “hacker proof.” You are responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse. We cannot guarantee that your use of our Sites or Services will be completely safe, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. We are not responsible for third-party circumvention of any privacy settings or security measures. To help us maintain and ensure that your Personal Information is accurate and up to date, you must inform us, without delay, of any change in the information you provide to us.
Children
We do not knowingly collect or store Personal Information from anyone under the age of 14 unless or except as permitted by law. ANY PERSON WHO VISITS ANY OF THE SITES OR USES THE SERVICES REPRESENTS TO US THAT HE OR SHE IS 14 YEARS OF AGE OR OLDER. If we are made aware that we have received Personal Information from someone under 14, we will use reasonable efforts to remove that information from our records.
Updating your information and other rights you have
In accordance with applicable law, you have the right to access and update your Personal Information, as well as, insofar as applicable, the right to request its deletion. To keep your Personal Information current and accurate, please contact us as specified above. If you decide to email us to update your Personal Information, please include the words “Updating Personal Information” in the subject line. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via the Sites or Services
You have the right to request that we cease disseminating your Personal Information if the dissemination is contrary to the law or a court order. You also have the right to request that we cease disseminating your Personal Information where the following conditions are met:
- the dissemination of the information causes you serious injury in relation to your right to have your reputation or privacy respected;
- the injury is clearly greater than the public’s interest in knowing the information or of any person’s right to express themselves freely; and
- the cessation of dissemination requested does not exceed what is necessary for preventing the perpetuation of the injury.
You have the right to request that we de-index any hyperlink attached to your name that provide access to information by a technological means if such access is contrary to the law or a court order. You also have the right to request that we de-index a link providing access to information where the following conditions are met:
- the availability of the information causes you serious injury in relation to your right to have your reputation or privacy respected;
- the injury is clearly greater than the public’s interest in knowing the information or of any person’s right to express themselves freely; and
- the de-indexation requested does not exceed what is necessary for preventing the perpetuation of the injury.
You also have the right to request that we re-index a link providing access to information where the following conditions are met:
- a failure to do so causes you serious injury in relation to your right to have your reputation or privacy respected;
- the injury caused by a failure to re-index is greater than the public’s interest in knowing the information or of any person’s right to express themselves freely; and
- the re-indexation requested does not exceed what is necessary for preventing the perpetuation of the injury.
You have the right to request that computerized Personal Information collected from you be communicated to you in a commonly used technological format as well as to any person or body authorized by law to collect such information. This right does not extend to information that was created or inferred from your Personal Information and we are under no obligation to communicate such information if doing so raises serious practical difficulties.
You may exercise these rights or ask any question relating to the management of your Personal Information by contacting Sun Pharma by email at [email protected]. We will generally respond to all Personal Information requests within 30 days of the receipt of all necessary information.
Data Retention
We may store your Personal Information at our offices in Brampton, Ontario, Canada.
Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain your information for as long as needed to provide you with the Services, for Sun Pharma’s legitimate and specific business purposes for which your Personal Information was collected and processed, and as necessary to comply with our legal obligations, resolve disputes, defend our legal rights, and enforce our agreements. As this purpose varies depending upon the Personal Information involved, we invite you to contact us by email at [email protected] for any inquiries pertaining specifically to you.
Where we process Personal Information for marketing purposes with your consent, we will continue to process the data until you notify us that you wish to unsubscribe to future contact, except to the extent prohibited by applicable law. Where you do notify us that you wish to unsubscribe to further contact, we will keep a record of the fact that you have asked us not to send you direct marketing communications so that we can respect your request in the future.
Where we process Personal Information to meet legal requirements, we will hold this for as long as the law requires (for example, we may hold records to help prevent fraud and other prohibited or illegal activities).
Upon expiry of the applicable retention period, we will securely destroy your Personal Information in compliance with applicable laws and regulations.
Complaints
Any report, concern, complaint or incident of which we become aware that involves conduct that may contravene this Privacy Policy will be treated confidentially to the extent possible. However, some disclosure may be necessary to adequately address issues raised, aid enquiry and implement solutions, as appropriate.
New uses of personal information
From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. Unless such new purpose is required by law, we will request your consent prior to using your Personal Information for such new purpose. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.
Privacy Policy Changes
We may, in our sole discretion, change this Privacy Policy from time to time. Any and all changes to this Privacy Policy will be reflected here and the date new versions are posted will be stated at the top of this Privacy Policy. If we make material changes in how we use Personal Information, we will notify you by email if you have provided your email address to us or by means of a notice on the Sites.
Links To Third-party Websites
Our Sites may contain links to other third-party websites. This Privacy Policy does not apply to the practices of other websites, and Sun Pharma is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our Sites and to read the privacy policies of each website that you visit.
How does this policy apply outside of Canada?
The information collected by Sun Pharma may be hosted in Canada and is subject to provincial and federal law, as applicable. If you are accessing the Sites from other jurisdictions, please be advised that you are transferring your Personal Information to us in Canada where data protection and privacy laws may be less stringent than the laws of your country. BY USING OUR SITES, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
Severability
If any provision of this Privacy Policy or any updated Privacy Policy is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions.
Contact Us
If you have any questions or comments regarding our Privacy Policy, please contact us at [email protected].